Refund Policy

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Refund Policy

For subscription plans, a full refund will be issued if Norton Setup has not been able to resolve even a single issue for your computer within the first 5 days of the signing up to Norton Setup subscription. If our technical support has resolved one or more issues, the fees charged for subscription service will not be refunded. Its sole discretion of Norton Setup and on a case by case basis, refund can be issued of the charged fees after deducting charges for services provided to customer.

For incident plans, you will be eligible for refund when any of the following criterions are met:

The issue is out of scope for the particular plan 30 Days have not passed after the issue was last worked upon by a Norton Setup technician. We don’t store credit card information for any customer and we would not do any charging without your explicit consent. You can move from a monthly/annual plan to an incident based plan, and we would be able to accommodate your amount for any such move at the terms and conditions suggested to you by your account manager at that time

Limitations : The Services are subject to change without notice. The Services do not cover restoration services, repair services, lost or expected profits, lost or corrupted data, lost or deleted work, or lost or damaged personal files. Norton Setup does not guarantee against the loss of any file, information, or data. Subscriber is solely responsible for backing up and safely storing its data, information, and file

Term and Termination : For subscription-based Services, this Agreement shall be effective for one year from the date Subscriber registers for the Services. Single-use Services shall expire once the session with the Norton Setup representative terminates. In addition, Norton Setup may cancel the Services at any time if Norton Setup Line, in its discretion, determines that Subscriber’s use of the Services is excessive, inconsistent with the scope of the Services, abusive, or inappropriate.

Notice of the natural expiration of this Agreement may not be provided, and Norton Setup is not liable for any damages that may result from expiration or termination of the Agreement. Subscriber may purchase additional subscriptions to the Services through the www.nortonsetup.co.uk website. Any breach of this Agreement shall immediately terminate Subscriber’s subscription to the Services and/or may limit Subscriber’s access to the Services. No refunds shall be provided upon termination of the Agreement.

Disclaimer : Any software is provided to subscriber “as is” by Norton Setup, and any use of provided software is at subscriber’s own risk. The software may contain bugs, errors, and other problems that could cause system or other failures and data loss. Norton Setup does not warrant the performance of any software and does not warrant that any software will operate substantially in accordance with the documentation accompanying the software. To the maximum extent permitted by law, Norton Setup disclaims all warranties of any kind, whether expressed or implied, in equity or at law, including implied warranties of merchantability, fitness for a particular purpose, quality, and non-infringement. Norton Setup does not warrant that the services will meet any requirements or needs subscriber may have or that the service will be provided in an uninterrupted fashion. Some jurisdictions do not allow the waiver or exclusion of implied warranties so they may not apply.

Limitation of Liability : Except as expressly provided herein, Norton Setup and its affiliates, employees, agents, licensors, and suppliers shall not be liable for (i) any direct, indirect, incidental, special, exemplary, punitive or consequential damages resulting from (a) the use of the services, (b) any delay or inability to use or claim the services, (c) any voidance of a warranty on third party product or service resulting from use of the services (d) any information, products or services obtained in connection with the services, (e) unauthorized third party access to a computer, or (f) any use of on-site services bundled with the services. Norton Setup is not liable for any costs of procurement of substitute goods or services. These limitations apply whether such claim is based on contract, tort, and strict liability or otherwise and apply even if Norton Setup, its affiliates, or their employees, agents, licensors or suppliers have been advised of the possibility of such damages. In no event will Norton Setup total liability for all claims arising from or relating to the services exceed the fees paid by subscriber to Norton Setup for the services. Because some states/countries do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply.

Force Majeure : Norton Setup Tech Desk is not responsible for any cessation, interruption or delay in the operation of the Services or the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God or the public enemy, war, armed conflict, terrorist action, strike, lockout, boycott, riot, release of hazardous or toxic substances, explosion, accident, or any other causes whether or not of the same class or kind as those specifically above named, which are not within the reasonable control of a party. Norton Setup is not liable for any failure or delay caused by problems with Internet connections.

Governing Law; Venue : Subscriber and Norton Setup agree that any disputes related to this Agreement shall be governed in all respects by and construed in accordance with the laws of the United Kingdom.

Entire Agreement : This Agreement shall constitute the entire Agreement between the parties. Any waiver of this Agreement shall only be effective if it is in writing and signed by both parties. Norton Setup may change, modify, amend, suspend or discontinue any aspect of the Services in its sole discretion, including pricing, scope of the Services, its website, and the Services available in any subscription plan. Such changes will be made without notice or liability to Subscriber or to any third party. Norton Setup may impose limits on certain features of the Services at any time. Norton Setup may amend this Agreement at any time by posting a copy of the amended Agreement on the Norton Setup website. Such amendments may be made in Norton Setup Line’s sole discretion and are binding when posted. Subscriber must review the Agreement periodically to obtain notice of any changes. Continued use of the Services constitutes acceptance of any changes. Section headings are for convenience only and shall not be considered in the interpretation of this Agreement. Norton Setup Desk is not bound by any representation of (i) any agent, representative or employee of any third party; or in (ii) information posted on the Norton Setup website of a general informational nature.

General Information : This version of the Terms is effective as of January 2018. The Terms together with the Privacy Policy and any applicable license agreements constitute the entire agreement between You and Norton Setup and govern Your use of the Services, superseding any prior or contemporaneous agreements between You and Norton Setup. The failure of Norton Setup to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties” intentions as reflected in the provision and the other provisions of the Terms remain in full force and effect. You may not assign the Terms or any of Your rights or obligations under the Terms without Norton Setup express written consent. The Terms inure to the benefit of Norton Setup successors, assigns and licensees. The section titles in the Terms are for convenience only and have no legal or contractual effect.

 

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